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Executive Team
Venkatesh Roddam
Chief Executive Officer
Venkatesh Roddam, Chief Executive Officer of Satyam BPO, drives the parent company’s vision of building an organization that is respected for its global standards of quality and delivery. He spearheads a ‘Specialty BPO’ that offers niche services to customers across industries with studied focus on core processes, delivery excellence, value-added growth and world-class quality standards.
During his tenure, Venkatesh’s ability to leverage the parent company, in addition to his transformational business focus has resulted in a radical acceleration of 90% year-on-year growth for Satyam BPO. His result-oriented philosophy and an in-depth understanding of IT-BPO market dynamics has transformed Satyam BPO from a vendor to a strategic partner, driving value through innovation, concepts and technology.
By positioning the company as a ‘Specialty BPO’, Venkatesh has strengthened Satyam BPO’s business focus on key verticals and niche service offerings. He is actively involved in managing the company’s operations and performance, while delivering an integrated ‘One Satyam’ IT-BPO value proposition to stakeholders. His hands-on approach to leadership and his exceptional communication and interpersonal skills have fortified Satyam BPO to excel globally. Venkatesh frequently addresses audiences at international outsourcing forums. He has been influential in shaping opinions of key stakeholders such as the government, industry, clients and media, while creating a holistic and realistic understanding of the potential of outsourcing among them.
With 20 years of diversified work experience in commercial and investment banking, Venkatesh essayed many roles in the past ranging from customer relationship management to sales and operations to technology. Prior to Satyam BPO, he worked with Deutsche Bank for eight years, summing up his tenure as Global Head for Trust & Securities Operations. He has also been associated with other leaders in the Banking and Financial Services sector such as ANZ Grindlays Bank, Emirates Bank International and HDFC Bank.
Venkatesh has a degree in Commerce and a Masters Degree in Business Administration.
M Satyanarayana
Chief Financial Officer
You don’t have to manage people, you have to empower them, says the Chief Financial Officer of Satyam BPO with a smile. With over 30 years of work experience in Finance, Satyanarayana is responsible for managing Finance, Secretarial and Administration portfolios along with Planning and Budgeting aspects. At Satyam BPO, he plays a key role in the Strategy & Acquisitions Group, in addition to developing project costing, pricing and contract negotiation.
Prior to joining Satyam BPO, Satyanarayana worked for one of India’s leading corporate houses, ITC Limited, for 23 years, where he had various responsibilities. He implemented SAP-based ERP across the division and carried out payroll computerization. Satyanarayana was the key driver of many new initiatives, and from time to time, he was involved in the company’s new ventures. Remarking on Finance as a key business function for any company, he says, one must develop a feel for numbers. It comes with practice. Over a period of time and based on the knowledge of the industry we work in, it becomes easy to ‘read’ numbers. Satyanarayana believes that for a Finance professional, numbers should make enough sense to be able to give direction to business goals.
Satyanarayana has been at the helm of crafting, organizing and establishing Satyam BPO’s Finance department among other things. During his tenure at Satyam BPO, he focused on setting up a robust ERP system to automate and enable financial processes and creating thumb rules to innovate in Finance. Satyanarayana leads a team which is as organized, process-oriented and strategic in their thinking as he is. You don’t have to do everything. When the team knows their roles, they work like a well-oiled machine. I sometimes catch up on my reading at work, because my team runs by itself, he remarks with a hint of humor. Satyanarayana specializes in Management, Accountancy, Tax Management and Corporate Management. He has a degree in Science and is a fellow member of the Institute of Chartered Accountants of India, and an associate member of the Institute of Chartered Secretaries of India.
Satyanarayana loves reading anything, be it Finance related journals and articles, fiction or biographies. He lives in Hyderabad with his wife, Jyotsna. Their son, Parjanya, is an engineer working in the UK and their daughter, Abhishtita, is studying medicine in Hyderabad.
Naresh Jhangiani
Global Head – Human Resources
Let your work speak for itself, candidly states Naresh Jhangiani, Global Head of Human Resources at Satyam BPO, revealing more of the man behind the HR professional. With over 20 years of intensive work experience, of which 17 are in global HR practices, Naresh believes his passion for Human Resources developed as a result of his people skills and his love for data and analytics.
High on integrity and strongly influenced by his father in his growing years, Naresh says, it helps to reflect on your day every evening, even if it is for just 30 minutes. Over the years, Naresh has developed a keen insight of people and the business in which he works.
Prior to joining Satyam BPO, Naresh served as Global Head for Recruitment in the parent company, Satyam, where he was responsible for the ramp-ups that Satyam has witnessed since 1997. Never one to avoid a challenge, Naresh was also actively involved in Automation Strategy, designing specifications and aligning HR strategies and initiatives in line with the company’s business needs. He also handled HR operations in the UK and Europe where between finding solutions and creating systems, he found trust is critical in our business. If one has to win, one must be ready to face any kind of situation, however adverse they might be. While heading the Talent Acquisition initiative in Satyam, Naresh has earned the reputation of being an industry expert.
When I started my career with Wesman Group of Companies, I worked in a totally different field for six years. When I joined Gati, I found my true calling quite accidentally, says Naresh. In Gati, Naresh successfully built leadership teams across various divisions and played a key role in positioning the company as a preferred employer by implementing industry-specific HR initiatives and best practices in the Logistics sector.
At Satyam BPO, Naresh spearheads Human Resources with the same passion as he cooks up a delicious meal on a Sunday morning. He is deeply involved in every aspect of HR, leveraging his rich experience in all areas of People Strategy, including Organizational Development and Organizational Effectiveness.
HR has to be business-focused – a business driver, and not a support function, says Naresh. During his career, Naresh got the Super Achiever’s Award (Pan-India) by the Indira Group of Institutes, Pune, and also the Best Integrator Award at the Leadership Meet in 2007 at Satyam BPO. He is a member of the National HRD Network and a consulting member of the mid-size consulting group in the US. Naresh graduated in Commerce and has a PGDM in Human Resources.
Cricket and cooking, Naresh loves both. He lives with his wife Ravina and daughter Vinaya, in Hyderabad.
S N Harish
Global Head - Delivery
No matter what we do, experience is ultimately everything, reinforces Harish S N, Global Head of Delivery at Satyam BPO. With over 25 years of work experience in a variety of roles that have honed his management skills, Harish has a way with words and people. He easily summarizes the need of the hour and expresses, work is never stressful; giving space to people, empowerment and getting smarter resources is the key to success.
Harish believes that it is important to have done multiple things, learned in more than one job and experienced life to be able to run a business profitably. At Satyam BPO, Harish’s primary role is to enhance customer confidence through operational excellence and delivery.
Harish began his career as a salesman in Eureka Forbes, taking his father’s advice to work and experience life firsthand. During his Eureka Forbes years, Harish learned more than just to showcase, project, strategize and sell products to customers who had no prior plans of buying. He says, I learned that people are essentially the same everywhere. They have the same concerns, they all look for similar things in a product and it is important to understand that whenever we make business decisions, we need to be quick.
Harish believes professionals must ‘never give up’. Prior to joining Satyam BPO, Harish in his earlier roles with Wipro, GECIS and 24x7, learned the importance of being totally immersed in every venture to get acquainted to all aspects of the process. At Wipro, he was responsible for consulting opportunities in the Asia-Pacific for Quality, IT Optimization and e-Governance. At 24x7, Harish as the Global Account Head, handled a wide range of responsibilities, spanning Delivery, Transition, Quality, PMO including running profit centers.
What inspires Harish is the ability to seize the power of the day. He leads a team of bright professionals who prioritize and focus on practical solutions and understand that various possibilities exist within a given situation to create centers of excellence across all existing and new delivery centers. I am amazed at the ability of the younger generation to teach us so much, Harish says.
At heart, Harish is a simple man; an agriculturist and a social worker, dedicating and dividing his spare time between his family’s business and CARE (a NGO). He lives and works in Hyderabad and Bangalore (where his wife Savita and son Abhimanyu reside).
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