Simulating a national disaster in India, over 30 engineers rush to Satyam’s Global Business Continuity and Disaster Recovery Center in Singapore in a first-of-its-kind, live country outage

In what is believed to be a first-of-its-kind, cross-border country outage recovery –Satyam simulated a nationwide outage in India, and revived business operations from its Global Business Continuity and Disaster Recovery Center in Singapore. The exercise showcased Satyam’s ability to ensure seamless business continuity for its customers, as well as its disaster recovery capabilities. It also highlighted the complex processes involved in an event of such magnitude.

On the morning of September 25, Satyam initiated a three-day mock drill, a simulation of a national disaster that disrupted the Satyam’s business. Network control and command resumed almost instantaneously from Satyam’s Global Business Continuity site in Singapore. Additionally, in less than 24 hours, Satyam deployed more than 30 mission-critical engineers to Singapore. The entire exercise was facilitated by the Singaporean Government, which had provided pre-approved employment passes for the engineers who flew in on Singapore Airlines.

“This landmark event is further proof of Satyam’s commitment to our global customers and their business continuity,”said B. Ramailnga Raju, Satyam founder and chairman, who witnessed the drill from Singapore. “It ensures that their businesses will never stop for any issues related to the services that Satyam, as an organization is providing to them”

“This initiative and investment are extremely strategic for Satyam. Our demonstration today enables the organization to leverage the Singapore facility as a new, global offshoring centre outside India. It also places Singapore in an important position with respect to our global operations. We are deeply grateful for the support shown by the Singapore authorities over the last few years to enable this expansion.”

“Satyam's choice of Singapore as their Global Business Continuity Centre is a reflection of its confidence in the reliability and “trusted-ness”of Singapore's policies and infrastructure", said Mr Teo Ming Kian, chairman, Economic Development Board (EDB). “The establishment of this centre further entrenches the strategic partnership between Satyam and Singapore.”

Upon arriving at the Global Business Continuity and Disaster Recovery Centre (in the Overseas Union Bank Centre) in downtown Singapore, Satyam’s Hyderabad-based business continuity team connected to the customer network and commenced business via an enhanced bandwidth. The engineers also ensured Satyam’s capabilities to monitor its network, network security, and exchange and enterprise applications servers. They also assured immediate availability of a secondary monitoring capability, availability of a global help desk, replication of mission-critical associates’email boxes, automatic forwarding of transactions to the new server, and availability of business data.

Satyam’s Global Business Continuity and Disaster Recovery Centre, the only facility of-its-kind outside India is validated by the Disaster Recovery Institute of Asia, and enables replication between servers in Hyderabad and Singapore. Data stored within both servers is synchronized every four hours.

“We are very pleased with the support and proactive engagement of the Singaporean government,”said Virender Aggarwal, director and senior vice president at Satyam. “The Economic Development Board especially, has been a driving force and constant source of support. Singapore is ideally positioned to benefit from the shift we perceive will take place in the back offices of major global multinational and financial corporations, and Satyam is determined to support and benefit from that shift.”

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